Terms & Conditions

Terms and Conditions

Welcome to the website lalucosmetics.eu, managed by GS Group d.o.o., Habatova ulica 20, SI-1236 Trzin (hereinafter referred to as the “Company”).

These General Terms and Conditions apply to all activities that can be performed in the online store available at lalucosmetics.eu (hereinafter referred to as the “Website”). The General Terms and Conditions are binding for all users. Please read them carefully. If you do not agree with any part or with all of these General Terms and Conditions, you may not use our Website or services. The General Terms and Conditions constitute a valid agreement between you and the Company.

The Website is provided on an “as-is” basis, and the Company makes no warranties or representations, whether express or implied, regarding ownership rights, merchantability, or suitability of the products displayed on the Website for any particular purpose.

The Website owner undertakes to make every effort to ensure that the information published on the Website is accurate and up to date. The owner also reserves the right to modify the Website content or discontinue updates at any time without prior notice. Furthermore, the Website owner may change the services, products, prices, or programs described on the Website at any time and without any notice.

1. DEFINITIONS

Company refers to GS Group d.o.o., Habatova ulica 20, SI-1236 Trzin, which is the owner and operator of the website lalucosmetics.eu.

Website refers to the website available at https://lalucosmetics.eu, managed by the Company, which also includes the online store.

User refers to any individual who uses the Website.

Buyer (or “You”) refers to any individual who makes a purchase in the online store.

Consumer refers to an individual who purchases or uses goods and services for purposes unrelated to their professional or business activities. For the purpose of these General Terms and Conditions, all Buyers are considered Consumers.

Privacy Policy refers to the document containing all information related to the processing of personal data within the Website. The Privacy Policy is available at https://lalucosmetics.eu/pages/privacy-policy.

Cookie Policy refers to the document containing all information about the use of cookies within the Website. The Cookie Policy is available at https://lalucosmetics.eu/pages/gdpr.

2. ONLINE STORE

The General Terms and Conditions define the scope of the online store’s activities, outline the rights and obligations of the User and the online store, and regulate the commercial relations between the online store and the Buyer. The General Terms and Conditions in force at the time of purchase (when the online order is placed) are binding for the Buyer. Each time an order is placed, the User is informed about the General Terms and Conditions. By placing an order, the User confirms that they have been informed about these General Terms and Conditions.

Confirmation of the General Terms and Conditions at the time of placing an order in our online store constitutes a binding agreement between you and the Company. Please read the General Terms and Conditions carefully before confirming your order. If you do not agree with our General Terms and Conditions, you may not use the services provided through our online store. Partial acceptance of the Terms is not possible. To complete a purchase, you must accept the entire content of the Terms and Conditions applicable at the time of purchase.

i. Use of the online store

The Company operates the online store in accordance with these General Terms and Conditions. The online store is available to Buyers at all times; however, the Company reserves the right to temporarily disable or suspend the online store without prior notice.

It is possible that the online store may be temporarily unavailable or that payment processing may be temporarily disrupted due to maintenance or updates. The Company shall not be liable for any damages that may arise during maintenance or updates of the online store.

ii. Placing an order in the online store

The sales contract between the Seller and the Buyer is concluded at the moment the Buyer confirms the order (the Buyer receives an email with the status “Order confirmed”). From that moment, all prices and other conditions remain fixed and binding for both the Seller and the Buyer. The sales contract in electronic form is stored on the Company’s server.

Purchase procedure:

Step 1: The Buyer selects a desired item from the offer available in the online store in the chosen quantity and confirms their selection by clicking the “Add to cart” button. If the Buyer wishes to purchase several different items, the process must be repeated for each item. Once all desired products have been selected, the Buyer can proceed to checkout by clicking the “Proceed to checkout” button.

Step 2: At this stage, the Buyer enters their personal information into the form, which is required to process the order. After filling in the form, the Buyer may, in some cases, choose between different delivery options and add other products or services to their order. At this stage, the Buyer is also informed about the expected delivery date. Before finalizing the order, the Buyer may choose among different payment options. Before completing the purchase, the final total amount payable — including all selected options — is recalculated. The Buyer confirms the purchase by clicking the “Complete purchase” button.

Step 3: After the purchase is completed, the Website displays a confirmation message informing the Buyer that the order has been successfully placed and providing details of the order. The Buyer also receives a confirmation email sent to the email address provided in step 2. The email includes an overview of the order, instructions for using the ordered products, and instructions on how to withdraw from the purchase or file a complaint if the Buyer is not satisfied with the product or no longer needs it.

All information provided during the order process will be processed in accordance with the Privacy Policy, which can be found at the bottom of the website https://lalucosmetics.eu/pages/privacy-policy.

Please note that the total value of the purchase, including any delivery or additional costs, will be charged at the moment of order confirmation. You will be informed about any additional costs before completing the purchase. Additional charges may also apply depending on the chosen payment method.

iii. Prices, Payment Methods and Promotions

Prices

All prices on the Website are shown in Polish zloty (PLN) and include VAT. Prices are valid at the time the order is placed. The offer remains valid until withdrawn.

NOTE: Our online store is a retail store intended exclusively for end consumers (B2C). Therefore, this Website does not enable business-to-business (B2B) sales and does not issue invoices to legal entities. This also means that invoices cannot later be corrected (from an individual to a company), since each sale is concluded only with a natural person.

If you wish to cooperate with our company (B2B) or to purchase larger quantities of products (full boxes/cartons), please contact our wholesale department at: info@lalu-brand.com

Payment Methods

Our online store accepts the following payment methods:

  • Cash on delivery – the Buyer pays in cash or by card directly to the courier upon delivery.

  • Credit card payment.

  • PayPal payment.

The Company reserves the right to verify the selected payment method using authentication measures. Furthermore, we reserve the right to perform additional verification by requesting proof of payment.

You have been informed that the full amount of the order (including all costs related to the transaction and delivery) must be paid according to the selected payment method. By completing the order, you confirm that you have the legal right and ability to make the transaction using the selected payment method.

Promotions

The Website may offer discounts and other promotional offers that reduce the price of products (hereinafter referred to as “Promotions”). Each Promotion reduces the price for a specific (limited) period defined individually. The reduced price applies to all purchases made during the Promotion period.

Please note that some Promotions are available only to new users who have not previously made a purchase in our online store. In such cases, the Promotion does not apply to existing Users. Any attempt to misuse such Promotions will be immediately blocked, and the email addresses used for such abuse will be deleted without prior notice. Discounts and Promotions generally cannot be combined unless the specific Promotion explicitly states otherwise.

iv. Delivery and Shipping Costs

Prices do not include delivery costs. Delivery fees are listed in the online store, where the delivery method can also be selected. The Company offers two delivery methods: standard and express. The main difference between the two is the priority handling and packing of express orders. Please check the price shown for each delivery option before confirming your order. During checkout, a summary is displayed showing the product cost, delivery cost, and total amount.

If cash on delivery is selected, the courier collects the delivery fee specified during checkout. If you pay by credit card or PayPal, these costs are not charged.

The ordered products are delivered to the address provided on the Website as the delivery address. The estimated delivery time is displayed during checkout, with a maximum delivery time of five (5) working days. The Company reserves the right to extend the delivery period in case of high demand or supply delays. Deliveries usually take place in the morning. If the Buyer cannot receive the parcel at the time of delivery, the courier will attempt to arrange a new delivery date and location.

If the courier cannot contact the Buyer, a second delivery attempt will be made the next working day. If the second attempt also fails, the parcel and its contents will be returned to the sender.

The amount paid for prepaid and undelivered orders will be automatically refunded within eight (8) working days from the moment the warehouse registers the return or confirms that the shipment was not successfully delivered.

Safety Warnings Related to Product Use

The use of products purchased from our online store may involve certain health and safety risks. By placing an order, you explicitly acknowledge that you understand and accept these risks, which may include illness, injury, disability, or death. You assume full responsibility for any consequences that may arise from the use or purchase of the products.

Always read the product instructions before use. Test each product safely before first use. If you are unsure how to perform a test, do not use the product and contact us immediately or return it.

The Company accepts no liability for any direct or indirect damages resulting from the use of products ordered through the Website, regardless of whether the product was used correctly or incorrectly by the Buyer or any third party. This exclusion applies to the fullest extent permitted by law.

In the event of a liability claim against the Company, the Company’s liability is limited to three times the retail price of the product concerned.

We make every effort to ensure that product descriptions and photos are as accurate as possible. However, we cannot guarantee complete conformity between all listed data and actual product appearance. Since some products may come from different suppliers, slight differences in packaging or appearance are possible. These do not affect the product’s quality or functionality in any way.

v. Right of Withdrawal

A Buyer who purchases products from our online store has the right to withdraw from the contract. The withdrawal period is 14 days from the date the order was delivered, as confirmed by the courier company to the Company. The Buyer is not required to provide any reason for their decision. The right of withdrawal applies only to Buyers who are natural persons purchasing or using goods and services for purposes not related to their professional or business activities.

A declaration of withdrawal shall be considered submitted in due time if it is sent before the expiry of the 14-day period. The declaration may be made by using a pre-prepared form or by sending it to us via email. The form is available under the “Right of Withdrawal” section at the bottom of the website. The burden of proof regarding the exercise of the right of withdrawal rests with the Consumer.

In case of withdrawal, the Buyer is entitled to a refund or product exchange, but not to store credit.

After submitting the withdrawal notice, the Buyer must return the products within 14 days from the date of submission. Products must be sent to our address:
GS Group d.o.o., Ulica Jožeta Jame 14, 1000 Ljubljana, Slovenia.
The return is considered valid if the goods are sent before the 14-day deadline expires. Products must be returned undamaged, in their original quantity, and properly packaged in their original or equivalent protective packaging. Damaged, incomplete, or improperly packaged products will not be accepted. Items must be returned as a parcel shipment, not a letter, and must include the return code received during the withdrawal process.

If the parcel is not correctly marked (sent without the return code), the processing of your request may be significantly delayed. When exercising the right of withdrawal, you are responsible for the costs of returning the goods, which are non-refundable.

If you have already paid for the ordered goods, we will refund all received payments without delay and no later than 8 working days from the date the returned parcel is registered by our warehouse or confirmed as returned. The Company reserves the right to withhold the refund until the returned goods are received.

Refunds are issued using the same payment method used during purchase. For cash-on-delivery orders, the amount will be refunded to the bank account number provided in the withdrawal form.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the following contracts:

  • Supply of goods made to the consumer’s specifications or clearly personalized.

  • Supply of goods that may deteriorate or expire quickly.

  • Supply of newspapers, periodicals, or magazines, except for subscriptions.

  • Supply of goods that were unsealed after delivery and cannot be returned for hygiene or health protection reasons (e.g., cosmetics, cleaning agents, polishing pastes, swimwear, underwear, socks).

  • Supply of goods that, by their nature, become inseparably mixed with other items after delivery (e.g., sets, bundles, Mystery Boxes, “1+1 Free” offers, or free gifts).

  • Supply of audio or video recordings or computer software unsealed after delivery.

  • Supply of alcoholic beverages whose delivery is delayed for more than thirty days and whose value depends on market fluctuations beyond the Company’s control.

  • Supply of goods or services whose price depends on financial market fluctuations beyond the Company’s control during the withdrawal period.

  • Supply of services fully performed before the withdrawal deadline, provided execution began with the consumer’s prior consent and acknowledgment of losing the withdrawal right (e.g., express delivery, cash-on-delivery service, shipment insurance).

  • Urgent maintenance or repair work carried out at the consumer’s request, limited to necessary parts and services to resolve an emergency.

  • Supply of accommodation, transport, catering, or leisure services to be provided on a specific date or at a specific frequency.

NOTICE: If you voluntarily return a product for which withdrawal is not permitted, outside the 14-day withdrawal period or the 14-day return period following withdrawal notice, or a product not purchased from our store, such a product will be returned only after payment of €10, covering the cost of processing an unjustified claim. Otherwise, the product will be destroyed. Uncollected products will be destroyed after two (2) months.

vi. Complaints

If a product malfunctions or you receive an incorrect or damaged product, you have the following options:

  • exercise rights under the delivery guarantee,

  • exercise rights under the warranty for technical products, and

  • file a product defect complaint.

a) Delivery Guarantee

We provide an additional guarantee for the delivery of defect-free goods, enforceable within 48 hours of receiving the product.

If products were damaged in transit or do not match the order, please report the issue within 48 hours of delivery. Send us an email with a photo of the packaging (with a clearly visible label) and the received product, clearly showing the damage.

We will make every effort to process your claim as quickly as possible and will provide a replacement product.

If the 48-hour deadline is missed, the case will be handled as a product complaint.

b) Warranty for Technical Products

Selected products in our offer are covered by a 24-month warranty period. Warranty rights apply only to technical products and electrical devices in our offer. The 24-month period runs from the date of receipt of the goods. Warranty claims are handled under Article 19 of the Slovenian Consumer Protection Act, based on the invoice, which also serves as the warranty card.

The Company reserves the right to refuse a warranty claim if the invoice is not attached, is illegible, or is missing for any reason.

The warranty does not apply in cases of:

  • physical damage to the product;

  • wear and tear resulting from normal use;

  • defects arising from improper, unsuitable, or careless use.

Products subject to warranty claims must be inspected. Please attach photos or video showing the defect to your claim. If necessary, we may ask you to return the product for inspection.

If your warranty claim is approved, we will supply a new product. You may request repair, but note that repair usually takes longer than supplying a new product. If the repair takes more than 45 days, we will replace the product with a new one. If a replacement is not possible, we will refund the full purchase price.

The procedure is described under “Warranty Exchange” at the bottom of the website.

NOTICE: GS Group d.o.o. accepts only returns of shipments containing products purchased via the Website. Any shipments sent by an individual that do not contain products purchased from our Company will be returned to the sender at their expense.

c) Product Complaint Due to Material Defects

If the product does not function properly, contact us by email at info@lalu-brand.com and we will assist you with guidance. This helps avoid misuse, product damage, and potential injury.

If the product does not work, you may file a complaint on the basis of a material defect. Cases considered material defects are defined in Section vii of these Terms. Material defects may be invoked only if the defects existed at the time of purchase but were discovered later.

If the product fails due to a material defect, report the defect immediately after discovery, but no later than two months from the day the defect was discovered. Send us an email with a photo or video clearly showing that the product does not work. If necessary, we may ask you to return the product for inspection and defect identification.

We cannot process complaints for products damaged by improper use or by actions not necessary to establish the nature, characteristics, and functioning of the goods. If you want the product returned after a rejected complaint, we will send it back and charge delivery costs.

The Company is liable for material defects that appear within 2 years from delivery. The Company will respond to the complaint within 3 working days.

If a material defect is established, the following remedies are available:

  • replacement of the product,

  • refund of the purchase price,

  • removal of the defect, or

  • proportional refund of the purchase price.

The procedure is described under “Product Complaint and Disputes” at the bottom of the website.

vii. Material Defect

Rights arising from a material defect may be exercised in the following cases:

  • if the product lacks the properties necessary for its normal use or market circulation;

  • if the product lacks the properties required for a specific purpose for which the Buyer purchased it, and which was communicated to or should have been known by the Seller;

  • if the product lacks the qualities and characteristics explicitly or implicitly agreed upon or defined;

  • if the Seller delivered a product to the Buyer that does not correspond to a sample or model, unless the sample or model was presented for informational purposes only.

The procedure is described under “Product Complaint and Disputes” at the bottom of the website.

The Company is liable for material defects that appear within 2 years of delivery. The Company is obliged to respond to the complaint within 3 working days.

viii. Availability of Information

The Seller undertakes to provide the Buyer with unrestricted access to the following information:

  • the identity of the Company (name and registered office address, company registration number);

  • contact details enabling the User to communicate quickly and effectively with the Seller (email, voicemail);

  • the essential characteristics of the goods or services (including after-sales services and warranties);

  • the final price of goods or services, including all taxes, or information on how the price is calculated if it cannot be determined in advance due to the nature of the product or service;

  • product availability (all products or services offered on the Website should be available within a reasonable time frame);

  • payment terms, delivery conditions, and service execution (method, place, and time of delivery);

  • information on any additional transport, delivery, or shipping costs, or a warning that such costs may arise if they cannot be calculated in advance;

  • the validity period of the offer;

  • terms, deadlines, and procedures in case of withdrawal from the contract and information on return costs (if applicable);

  • explanation of the complaint procedure, including information on the contact person or customer support department;

  • acknowledgment of liability for material defects;

  • conditions and possibilities of after-sales services and voluntary warranties, if applicable.

While preparing the Website, certain errors may occur. We have no control over these and therefore cannot be held responsible for them. In the event of significant inaccuracies in prices or technical product data, we will inform you during the order process.

ix. Company Registration Details

Company name: GS Group d.o.o.
Registered office: Habatova ulica 20, Trzin, SI-1236 Trzin
Company registration number: 8065632000
VAT number: SI96440627
VAT payer: YES
Date of registration: 06.10.2017
Standard classification of business activity: G47.910 – Retail sale via mail order or Internet

x. Out-of-Court Dispute Resolution and Legal Remedies

The Company will make every effort to resolve any disputes amicably.
If an amicable resolution is not possible, the competent court for all disputes shall be the court in Ljubljana (Republic of Slovenia).

xi. Dispute Resolution Platform

In accordance with legal standards, GS Group d.o.o. does not recognize any entity conducting out-of-court consumer dispute resolution procedures as authorized to resolve consumer disputes that may arise in accordance with the Slovenian Out-of-Court Consumer Dispute Resolution Act.

The EU Online Dispute Resolution (ODR) platform is available at:
👉 http://ec.europa.eu/consumers/odr/

More information on the dispute resolution platform can be found at ec.europa.eu.

3. COMMUNICATION

The Company communicates with the User via remote means of communication only when necessary for the execution of the order.

The Company provides its Users with technical support at: info@lalu-brand.com

However, we may contact Users for commercial purposes if they have given their consent or have already made a purchase in our online store, provided that such communication:

  • is clearly and explicitly marked as a marketing message;

  • contains clear information about the sender;

  • clearly indicates any promotions or other marketing techniques of such nature.

More information about communication can be found in our Privacy Policy and Cookie Policy.

4. INTELLECTUAL PROPERTY

All information, images, texts, and any other materials (e.g., videos, graphics, drawings, etc.) found on our Website are protected by copyright or intellectual property law.

By purchasing products or using the Website, the User does not acquire any copyright, ownership, or intellectual property rights to the products or the Website. The User may use the materials only for personal and non-commercial purposes.

5. DISCLAIMER OF LIABILITY

In addition to the general limitation of liability defined in these Terms and Conditions, the Company introduces the following provisions:

The decision to use our online store or Website is voluntary and made entirely at the User’s own risk. The Website is provided “as is” without any express or implied warranties. All limitations of liability described in this or any other section of these Terms and Conditions apply to the fullest extent permitted by law.

The Company does not guarantee the operation or functionality of the Website, nor does it guarantee that the Website will be error-free or free from viruses or other harmful software. Furthermore, the Company does not guarantee that the information published on the Website is accurate or complete. The Company shall not be liable for any damage, including but not limited to direct, indirect, or consequential damages arising from or in connection with the use of the Website.

The decision to use the online store and make a payment constitutes acceptance of full responsibility and acknowledgment of all related risks, including but not limited to failed payments, transaction errors, or refund processing errors related to complaints. This disclaimer applies to the maximum extent permitted by law. The Company is not liable for any damage resulting from the use of the Website or products available in our online store.

6. FINAL PROVISIONS

Conclusion of the Contract

These Terms and Conditions, together with the actions of ordering services through the Website and all its subpages, constitute a contract between the Buyer and the Company.

Severability

If any provision of these Terms and Conditions (in whole or in part) is found to be unlawful, invalid, or unenforceable, such provision shall be deemed deleted (in whole or in part), and the remaining Terms and Conditions shall remain in full force.

Legal Capacity

The User confirms having full legal capacity to assume the rights and obligations arising from these Terms and Conditions. The User also confirms that they do not require any authorization or consent from third parties to fulfill their obligations hereunder.

Acknowledgment of the Terms

The User confirms that they have read and fully understood these Terms and Conditions before accepting them, particularly the provisions concerning liability limitations.

Applicable Law

These Terms and Conditions are governed by the laws of the Republic of Slovenia. Any disputes arising from these Terms shall fall under the jurisdiction of the courts of the Republic of Slovenia.

Modification of the Terms

The User is not entitled to modify or annul (in whole or in part) any of the provisions contained in these Terms. The Company reserves the right to amend these Terms and Conditions at any time. All amendments will be published on the Website. Continued use of the Website shall be deemed acceptance of the updated Terms. If you do not agree with the changes, you have the right to withdraw from the contract.

Entire Agreement

These Terms and Conditions constitute the entire agreement between the contracting parties and supersede all prior written or oral arrangements or negotiations.

Language Versions

These Terms and Conditions are originally written in Slovenian. Any translations are provided for convenience only. In the event of discrepancies, the Slovenian version shall prevail.

Definitions

The terms used in these Terms and Conditions have the meanings defined in the introductory section of this document.